I was a client of both Softlayer and 100TB/UK2 whatever you want to call them. Both instances were separate occasions and my experience with Softlayer was nothing but spotless.
I had 2TB monthly bandwidth allotted, and the server was using up close to 80% of that. We were hosting 4 TF2 game servers, forums etc. Their customer service and services provided were top notch.
100TB on the other hand was not as pleasant. Even though we ended up not going with them in the long run, I have to say that the process of signing-up, managing the servers and canceling was ok. Nothing great. The factor that pushed us to another carrier was network speeds. There were moments when we were getting 10% of what we were paying for and that wasn't a fluctuation worth the risk.
I had 2TB monthly bandwidth allotted, and the server was using up close to 80% of that. We were hosting 4 TF2 game servers, forums etc. Their customer service and services provided were top notch.
100TB on the other hand was not as pleasant. Even though we ended up not going with them in the long run, I have to say that the process of signing-up, managing the servers and canceling was ok. Nothing great. The factor that pushed us to another carrier was network speeds. There were moments when we were getting 10% of what we were paying for and that wasn't a fluctuation worth the risk.